If when you turn on your TV box you're seeing a request for your username and password when viewing u-mee TV, it's likely that we have not yet activated your TV service or extra set-top box. This may take up to 24 hours (during working days) following the collection of your TV set-top box.
We aim to activate your services as quickly as possible but also feel free to submit a ticket us if you think there could be a problem.
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