Internet Performance using Wi-Fi is poor

If you're experiencing poor wireless performance, try rebooting your router (i.e. switch it 'off' and then 'on' again) - this will automatically detect the best available Wi-Fi radio channel, so we recommend that you try this first. If performance doesn't improve following a router re-boot, you may need to consider other factors regarding your home network - there are many variables outside of our control. We suggest reading this article for reference: Why is my Wi-Fi signal bad?

To change the Wi-Fi radio channel manually, you must log in to the router and select the configuration menu; then click on wireless; then advanced.

To find the best channel you can either use a wifi analyzer app or test each channel with a speed test.

Additionally, different WI-Fi standards exist (approved under the IEEE 802.11 international standards banner) - all consumer Wi-Fi equipment will be clearly labelled to show compatibility. The most common types of Wi-Fi are (in ascending order of performance) 'b', 'g', 'n' and 'ac' - real-world performance rarely matches theoretical speeds. Subject to your configuration, your devices will generally work at the highest speed that both the router and client device (e.g. your computer, tablet or smartphone) are compatible with.

Useful information:

•  Most Wi-Fi equipment uses the 2.4Ghz radio band only, although some devices are compatible with the separate 5Ghz radio band - your u-mee fibre router works on 2.4Ghz and is b/g/n compatible


• Wi-Fi extenders are available from electronics suppliers - these can extend the range of your wireless network and fill gaps where signal strength may be reduced


• If you're using your own third-party router in conjunction with our u-mee fibre router (previously configured by us in 'bridge mode'), ensure Wi-Fi is only enabled on your router to avoid unnecessarily using an extra radio channel in your home. If your router and devices (such as computers, tablets and smartphones) are 5Ghz-compatible, you might achieve better performance using this radio band instead of the 2.4Ghz band likely in use by neighbours (consult manufacturer instructions to change your router's settings)