If you are having problems using any of the services or are experiencing a complete loss of all services, please locate your router and look to see if there is a red light with the words "Alarm" on.
This indicates 1 of 2 problems, that either the router has developed a fault and needs to be replaced. Please submit a ticket.
The second possibility is that the fibre cable that enters the house has been damaged and needs to be fixed/replaced. Please check to see if you can locate any damage on the cable and then submit a ticket. We will then arrange for the installation team to make an appointment with you where they can fix the broken cable.
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